1. Returns:
1.1 Our policy lasts 5 days. If 5 days have gone by since your order received, unfortunately, we cannot offer a return.
1.2 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.3 To initiate a return, please contact us at info@imitationessence.com with your order number and a description of the issue. We will provide you with instructions on how to return the item.
2. Replacements:
2.1 We offer replacements for defective or damaged items. If you need to exchange it for the same item, send us an email at [EMAIL] with your order number and a description of the issue.
2.2 We only replace items if they are defective or damaged. If you need a replacement for the same item, send us an email at info@imitationessence.com with your order number and details of the issue.
3. Shipping:
3.1 You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
3.2 If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
4. Refunds (if applicable):
4.1 We do not offer refunds on products.
5. Cancellations:
5.1 Once an order is placed, it cannot be canceled as we strive to process and ship orders promptly.
6. Contact Information:
6.1 If you have any questions about our Refund and Return Policy, please contact us at:
- Imitation Essence
- Email: info@imitationessence.com